CV
Work Experience
Amazon Web Services – Cloud Support Engineer AI/ML
Nairobi, KE | Mar 2025 – Jun 2025
- Resolved 20+ customer cases across SageMaker and Bedrock, maintaining an average 95% CSAT score
Safaricom PLC – Machine Learning Engineer
Nairobi, KE | Apr 2022 – Mar 2025
- Developed a RAG pipeline for feature recommendations using LlamaIndex, reducing feature discovery time by ~60% compared to manual search in the Feathr Feature Store UI
- Set up A30 Nvidia GPU servers for the MLOps team, enabling the creation of on-premise GenAI (LLM) use cases
- Introduced feature visualisation through Feathr Feature Store (UI & API) integration, increasing feature reuse across projects by 25%
- Designed Code Sync, a pipeline for automatic code migration to deployment clusters, eliminating manual migrations and improving code consistency and quality
- Created a standardised template for on-premise MLOps deployment with Cookiecutter and Kedro, accelerating project setup and initialisation by 50%
- Improved Zuri chatbot’s NPS from 15 → 20, raising classification accuracy by 25% via new intent classifier APIs
- Identified revenue gaps in the MPESA ecosystem, leading to recovery of over Ksh. 700,000 through MPESA data analysis
- Delivered a presentation on the state of MLOps at Safaricom’s inaugural D3CODE 2022 technology event within 6 months of joining, enhancing team visibility and engagement
Udacity – Session Lead, Machine Learning Engineer
California, USA (Remote) | Dec 2022 – Sep 2023
- Supported 100+ students in AWS ML Engineer and Fundamentals of Machine Learning Nanodegree programs
- Boosted graduation rates by 33% by creating video walkthroughs for complex AI projects, increasing final project submissions
- Maintained an 80% session attendance rate by tailoring mentorship activities to varying student knowledge levels
Kyosk Digital Services – Software Engineer Intern
Nairobi, KE | Oct 2021 – Mar 2022
- Implemented scalable translation features, enhancing internationalisation strategies by 10% in order dispatch and agent web applications
- Fixed 20+ bugs in core systems within 3 months, improving system stability and QA performance
Goldman Sachs – Software Engineer Intern
London, UK (Remote) | Jul 2020 – Aug 2020
- Built a functional project release manager in 4 weeks, reducing migration from an internal manager to GitLab from 1 year → <6 months